Support
Last updated: June 19, 2026
Need help with Bubble? Email hello@bubble.dating. We read support, privacy, SMS, payment, and safety requests there.
Account Access
Bubble sign-in uses your phone number. If you cannot receive a code, confirm the number is entered correctly and email us with the number you are trying to use. Do not send verification codes by email.
Privacy and Deletion
In the iOS app, open Account & Privacy to delete your account and connected application data. You can also email us for privacy questions or deletion help. Our Privacy Policy explains what we collect and how we use it.
SMS Updates
Bubble Date Updates are optional service texts from Bubble. Reply STOP to any Bubble text to opt out, reply HELP for help, or review the SMS Terms.
Payments and Fees
Bubble is free to download and apply. A card is saved securely with Stripe when you apply, but it is not charged then. An availability check shows the exact per-person event price; if you confirm and are selected, that amount is charged. A participant cancellation receives a 50% refund, a no-show receives no refund, and an affected partner receives a full refund. Email us if you have a payment or refund question.
Safety
For a concern connected to a Bubble match, use Report a Safety Concern in the iOS app so new matching is paused immediately and the safety team receives a structured report. For other safety concerns, uncomfortable behavior, or anything that feels wrong before or after a date, email us right away at hello@bubble.dating. Bubble is built around curated, real-world introductions, and we want to hear when something needs attention.